Refund & Cancellation Policy

Cancellations

We accept cancellation requests within 48 hours from the date of booking, provided the event or session has not yet taken place. To be eligible for a cancellation, your booking must not have been used (QR code must not have been scanned/redeemed).

Refunds

Once we receive your cancellation request and verify your booking status, we will notify you of the outcome. If your cancellation is approved, we will initiate a refund to your original method of payment via PayHere. Please note that processing times may vary depending on your payment provider and bank — typically 5–10 business days.

Non-Refundable Situations

Certain situations are non-refundable. These include:

• No-shows on the event or session day
• QR codes that have already been redeemed or scanned
• Cancellation requests submitted after the 48-hour window
• Cancellation requests submitted after the event date has passed

Event Cancellation by The HAIRPORT

In the unlikely event that The HAIRPORT cancels or postpones the session due to circumstances beyond our control, we will offer one of the following at our discretion:

• A full refund to the original payment method
• A credit that can be applied to a future booking

We will notify affected customers via the phone number or email address provided at the time of booking.

Failed or Disputed Payments

If your payment fails during checkout, no booking will be created and no charge will be applied to your account. If you believe you were charged without receiving a booking confirmation or QR code, please contact us immediately so we can investigate and resolve the issue promptly.

Processing Time

Approved refunds will be processed within 5–10 business days after your request is verified. Please note it may take additional time for the refund to reflect in your account, depending on your payment provider.

Contact Us

If you have any questions or concerns regarding our Refund & Cancellation Policy, please contact our team through our social media channels or visit The HAIRPORT Hair Studio directly. We are here to assist you and ensure your experience with us is excellent.